1. Overview
At PitchPrint, we strive to provide a reliable and valuable web-to-print platform for businesses of all sizes. We understand that circumstances can change, and we aim to maintain a fair and transparent refund policy for all customers.
By subscribing to PitchPrint, you agree to the terms outlined below.
2. Monthly Subscriptions
Monthly subscriptions may be cancelled at any time.
Full Refund Period: If you cancel within 14 days of your initial subscription purchase, you may request a full refund.
After 14 Days: Monthly subscription fees become non-refundable after the initial 14-day period.
If you cancel after 14 days, your subscription will remain active until the end of your current billing cycle and will not renew thereafter.
No partial or prorated refunds will be issued for unused time remaining within a monthly billing period.
3. Annual Subscriptions
Annual subscriptions are offered at a discounted rate in exchange for a longer-term commitment and reduced administrative costs.
Full Refund Period: If you cancel within 14 days of your initial annual subscription purchase, you may request a full refund.
Prorated Refund Period: If you cancel after 14 days but within 90 days of your initial annual subscription purchase, any approved refund will be calculated on a prorated basis based on the unused portion of your subscription.
After 90 Days: After 90 days, annual subscriptions become non-refundable.
Should you decide to cancel after this period, your subscription will remain active until the end of the prepaid term, automatic renewal will be disabled, and no refunds will be issued for any remaining unused portion of the subscription.
Annual subscriptions are intended to provide customers with discounted pricing in return for a longer commitment and are therefore not eligible for refunds after the 90-day period.
4. Subscription Renewals
Customers are responsible for managing their subscription and renewal preferences.
Refund requests for subscription renewals may be considered if submitted within 14 days of the renewal date, provided that the account has seen limited or no usage since renewal, no significant platform activity has taken place, and no custom services have been delivered during that period.
Approval of renewal-related refunds remains at PitchPrint's sole discretion.
5. Free Trials
Customers are encouraged to fully evaluate PitchPrint during any available free trial period prior to purchasing a subscription.
Refund requests based solely on functionality, suitability, or feature availability may not be approved where a trial period was available before purchase.
6. Custom Services and Professional Work
Custom services involve dedicated time, resources, development effort, and production work and are therefore non-refundable once work has commenced.
This includes, but is not limited to, custom 3D model creation, custom product mockups, custom product variants, custom integrations, API development, custom coding and development, Spark implementations, enterprise onboarding, professional services, design services, data migration, consulting, training sessions, and template creation services.
Any deposits, setup fees, or project fees associated with custom work are non-refundable once work has started.
Where applicable, custom projects may be governed by a separate quotation, statement of work, or service agreement.
7. Enterprise, Agency, and Custom Agreements
Enterprise customers, agency partners, white-label customers, and customers operating under custom commercial agreements may be subject to separate refund, cancellation, and termination terms.
Where a signed agreement exists, the terms of that agreement shall take precedence over this refund policy.
8. Abuse Prevention
PitchPrint reserves the right to deny refund requests where there is evidence of extensive platform usage prior to cancellation, abuse of free trials, abuse of promotional offers, repeated subscription cancellations and re-subscriptions, excessive refund requests, attempts to obtain services without payment, or use of the platform for production purposes prior to requesting a refund.
Each request will be reviewed individually and fairly.
9. Service Availability
While PitchPrint strives to maintain a high level of uptime and reliability, refunds will not be issued for temporary service interruptions, scheduled maintenance, third-party platform outages, Internet connectivity issues outside of PitchPrint's control, or customer-side technical issues.
Where a significant service disruption occurs, PitchPrint may, at its discretion, offer account credits or alternative remedies.
10. How to Request a Refund
To request a refund, please contact our support team at support@pitchprint.com.
Please include your account email address, subscription type, date of purchase, and reason for the refund request.
Refund requests are typically reviewed within 5 business days.
11. Our Commitment
We believe in building long-term relationships with our customers and will always aim to resolve concerns fairly and reasonably.
If you experience issues with your account or subscription, we encourage you to contact our support team so we can assist before cancellation becomes necessary.